Privacy policy

Victoria House cares about protecting your privacy

Our commitment to privacy

Victoria House knows that you care how information about you is used and shared, and we appreciate you trusting that we will do so carefully and sensibly. To better protect your privacy, we provide this Privacy Policy explaining our online information practices and the choices you can make about the way your information is collected and used on this website. The information below explains our policy regarding your privacy and the www.victoriahouse.org.nz website. By visiting www.victoriahouse.org.nz, you are accepting the practices described in this Privacy Notice.

Our www.victoriahouse.org.nz website is maintained by Victoria House, with headquarters at 83 King Street, Timaru, N.Z., 7910 telephone 03-688-8889 and fax 03-688-3892.

What personally identifiable information is collected on this site?

When you visit our website, you may provide us with personal information (such as name, address, email address, telephone numbers and/or credit/debit card information) that you knowingly choose to disclose, which is collected on an individual basis for various purposes. These purposes include registering to receive email newsletters or other materials, requesting further information from us about projects and services, donating to us, making requests, submitting a form on our website, or simply asking a question. We receive and store any information you enter on our website or give us in any other way. We ask for personal information so that we can fulfill your request and return your message. This information is retained and used in accordance with existing laws, rules, regulations, and other policies. Victoria House does not collect personal information from you unless you provide it to us. If you choose not to provide any of that information, we may not be able to fulfill your request or complete your order, but you will still be free to browse the other sections of the websites owned and administered by Victoria House. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

The way we use your information

When you supply information about yourself for a specific purpose, we use the information for only that purpose (such as to provide the service or information you have requested). For example, you may be asked to give us individual information to receive information, to make a donation, to purchase merchandise, or to apply for a job. Similarly, we use information you provide about yourself or someone else when placing a merchandise order only to ship the merchandise and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

You can register with our website if you would like to receive updates on our new projects and services or on our merchandise. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Victoria House does not sell, rent, give-away or share its email addresses or other information with outside sources.

Should any material changes be made to the ways in which we use personally identifiable information, Victoria House will take commercially reasonable measures to obtain email consent from you. We will also post the changes to our use of personally identifiable information on our site at least 30 days prior to a change.

Our commitment to data security

Personally identifiable information is stored on our server and is not publicly accessible. Further, personally identifiable information is only accessed by Victoria House personnel on a “need to know” basis. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Additionally, sensitive data such as credit card numbers are encrypted using SSL and other industry standard measures, to provide an additional level of security.

Choice/opt-out

If you have registered to receive email communications from us and later change your mind, you may contact us to have your name removed from our distribution lists. You have the following option to do this:

You can send mail to the following address:
Victoria House
83 King Street
Timaru
7910

Correct/update

If you would like to verify the data we have received from you or to make corrections to it, you may contact us directly at the email and mail addresses provided above.

What anonymous information is collected on this site?

Anonymous information is collected for every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor’s identity.

Automatic information

When you visit our website, our servers make a log of basic information corresponding to the sites and pages you have visited. This information is stored primarily to track the effectiveness of our website and individual sections and pages within them.

How does this site use cookies?

Cookies are simple text files stored by your web browser that provide a method of distinguishing among visitors to the website. Victoria House uses cookies to identify your browser as you visit pages on the Victoria House website or sites in the Victoria House media network. Cookies created on your computer by using our website do not contain personally identifiable information and do not compromise your privacy or security. Cookies allow Victoria House to gather anonymous information. Cookies also allow Victoria House to provide more relevant, targeted content as you travel through sites in the Victoria House media network as appropriate and are used on our ordering website to keep track of the items in your shopping cart.

Online registration information

You will provide us with information about yourself and your organization when you register for fundraising, donations, and listservs or to buy products. This information is not used for any other purpose than to fulfill your request and is not shared with outside parties. However, visitors should be aware that information collected through the Victoria House website may be subject to examination and inspection if such information is a public record or not otherwise protected from disclosure.

Links

This website may contain links to other websites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked websites as their privacy policy may differ from ours.

Email links

We use email links located on this site to allow you to contact us directly via email. We use the information provided in your email to respond to your questions or comments. We may also store your comments for future reference.

Changes to this privacy statement

Changing business practices and circumstances may require that we make changes to this privacy policy from time to time. Any changes will be reflected on this website. Victoria House reserves the right to modify its website and/or this Privacy Policy at any time and users are deemed to be apprised of and bound by any such modifications. Our goal is to provide all services to visitors to the Victoria House website in an accessible, efficient and friendly manner while maintaining their privacy. If you have comments or questions regarding privacy, please contact us.

Legal disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on Victoria House.

For more information

If you have any questions, concerns, or comments about privacy at our www.victoriahouse.org.nz website, please send us a description of your concern via email or call the main telephone number at 03 688 8889.

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