Staff and governance
Victoria House staff liaise widely within the community and work alongside other community organizations to provide the best opportunities and outcomes for our clients.
Board of Trustees
The Timaru Mental Health Support Trust is governed by a board of trustees who set the strategic direction of the organisation.
Our staff comprises administrators, tutors, support workers, and weekend service providers.
Our Support Workers are those who are the first point of contact for clients on a day to day basis.
They attend to the daily running of Victoria House and the activities clients are involved in.
Support Workers are trained to listen, to give support and offer reference in regard to connections in the greater community.
They work alongside the clients with goal plans, activity planning, organisation and participation of those activities and many other tasks which altogether make for the smooth running of Victoria House events and client interaction.
A Consumer Advisor is involved in the broad operational planning of the organisation and liaises with the Board to provide feedback from clients. A house meeting is held once a fortnight before the Thursday evening meal and is run by the Consumer Advisor to obtain feedback from our clients.
Our Consumer Advisor attends the house on Tuesday from 10.00 a.m. to 12.00 noon (weekly) and Thursday from 10.00 a.m. to 12.00 noon (every two weeks) and Thursdays from 2.00 p.m. to 4.00 p.m to coincide with the house meeting. If you have any concerns or advice regarding the running of Victoria House and/or any interaction between clients or staff, she is available during these times. The Consumer Advisor deals with all matters in the strictest of confidence. If she is unable to fully help, then she will refer you to the appropriate person, and will be happy to be your support person in any further matters if you so wish. She also runs the fortnightly Victoria House meeting with other clients and evening staff, represents clients at the monthly Board of Trustees meeting, and advises on policy matters.
An appointed Maori Representative attends our Thursday evening meal once a month in order to gain feedback from clients regarding the service and to make any comments/recommendations on any cultural issues which may need addressing.
Pacific Island Advisor
An appointed Pacific Island Representative is available to clients to help with any cultural issues which may arise.